Experienced Medical/Cust svc (SFV) United States

Lisa Clapperton
818-749-1614

RESUME
Skills Summary

• More than 12 years of experience in a Nursing Environment
• More than 10 years of experience in a Clinical Environment
• More than 10 years of Phlebotomy Experience & related protocols
• Experienced in various computer applications, including:
• Data Management, Medadata Rave, RDC Oracle, & Inform
• More than 12 years of experience with Customers, Clients, & Employees
• Very experienced with patient assistance, medical regiments, & study instructions
• Proficient with all Windows applications i.e.; Word, Excel, PowerPoint programs

Education

• Glendale Career College, 1995-1997; Glendale, CA- Vocational Nursing, Graduated 1997, Licensed 1997-2005
• Pierce College, 2005-2006; Winnetka, CA- Addiction Studies Program
• Crossing the Digital Divide 2005; Computer applications certificate

Relevant Clinical History

2007-2010 - Contracted

Southern CA Institute for Respiratory Diseases, Inc.
Cedar Sinai Medical Towers Los Angeles, Ca.
Clinical Research Coordinator, Asst. to Site Director, Sr. Recruiter
• Implementation of protocol specific procedures
• Lab withdraw and processing
• Central IRB submissions, re-certification and notification
• Patient Recruitment and retention
• Sponsor communication and attendance at all Investigator meetings
• All Data Management, to include: Inform, Medadata Rave, RDC Oracle

2006-2007
Continuity Care Home Nursing Los Angeles, CA
Staffing Coordinator & Marketing Professional
• Coordinated Patient Intake
• Managed Staffing & related staffing functions for skilled nursing cases
• In house In-service instructor for HIV Blood handling and prevention

1997-2006 American Companion & Homemaker Services Los Angeles, CA
Intake Coordinator, LVN, & Customer Service
• ▪Customer Service for both patients, clients, and vendors
• ▪Intake Coordinator for patients
• ▪Patient Assessments with HIV and related diseases
• ▪Insurance determination

1985-1997 Vision Sales Hollywood, CA
Office Manager
• ▪Call Center Supervisor
• ▪Managed a staff of six, coordinating customer support initiatives
• ▪Productivity Manager, monitoring employee productivity and obtaining goals

Business References Available Upon Request