EDWARD ALDARONDO Cell: (646) 316-4842
Bronx, NY 10468 ealdaron@gmail.com
Education: New York University - BS Bus. Ed./Acctg
A+ Certification Dell Certified Systems Expert (DCSE)
Network + Certification NYS Proprietary Business School Teachers License
SKILLS: Networking, PC Support, Helpdesk
EXPERIENCE:
Institute for Family Health New York, NY
Helpdesk / Level II Tech Support 9/10 -- 3/11
Provided remote helpdesk assistance to users through the Helpdesk line. Assistance in all printing and software used by the medical and support staff. Deployment and swapping out of PC, Printers, Laptops, wireless routers, Switches and all peripherals to maintain the ongoing concern of all clinics and North General Hospital. Supervised a staff of 4 in the helpdesk center and evening on-call personnel. Used the AD to add new users, unlock users change passwords, and group policy. Provided assistance with prescription and lab printing issues. Used citrix client for remote access to EPIC software used throughout the Institute for Electronic Medical Records. Maintained accurate and time sensitive records while deploying personnel resources to clinics in the Bronx and Manhattan. Provided new users with Outlook accounts through the exchange server. Mapped Users and Department drives. Used Track-It software for Helpdesk. Have used Remedy Helpdesk software.
Emerging Health Information Technology Montefiore Hospital, Bronx Lebanon Hospital Bronx, NY
Network Hardware Specialist (Network Services) 6/07 -- 8/09
Maintained the Network & Wireless infrastructure of Bronx Lebanon Hospital, and all remote Bronx Lebanon Remote Clinics in the Bronx. Installed all necessary servers, routers, and switches at the Data Center for new applications and departments. Installed and configured all PCs in new hospitals joining the Montefiore Hospital Network Domain, such as WoodyCrest Hospital and any newly established Clinics coming online, requiring imaged or unimaged PCs, along with Printers, Rx printing, and Imaging. Moved and/or migrated to upgraded switches for entire departments. Surveyed entire departments for PCs, printers and all network devices using the Nortel Device Manager and thru physical inspection for up to date networked device information on the domain, along with accurate Wall Jacks on floor plans, plus cross connects on the patch panels leading to the switches to the Fiber Optic cables leading to the MDFs. Swapped out Switches for upgrades from the BayStack 5000s 10 mbps to 1 GB switches. Swapped out UPSs. Provided new temps with day to day operating instructions on imaged and unimaged devices.
Banctec (RCM Technologies) Bronx/Queens, NY
Field Tech/CE (Customer Engineer) 10/05 -- 3/07
Provided Technical Support to Dell EU (customers) under warranty. On site repair of Desktops and Laptops according to Dell Service Specifications. Worked with Dell Tech Support to resolve issues on site when the need arose. Provided EU with additional "out of the box" tech support such as maintaining the O/S and installation when necessary. Ensured that all hardware was properly supported by software for the operation of Internet Access, Network Access, and Raid systems. Maintained a timely arrival to ensure EU satisfaction. Worked the evening hours for EUs who could not be on site during regular working hours. Service was provided between the hours of 9am to 5pm and on Saturdays. Received an excellent rating from EUs in surveys distributed by Dell for the assessment of the Dell Service Provider (Banctec).
TAC Worldwide Greenwich, CT/Rye, NY
Installation Specialist (Contractual) 9/05 -- 10/05
Onsite installation and configuration of Desktops and HP printers locally and networked. Troubleshooting and repair of any peripheral equipment and software as required by the service contract. Insured the connectivity of desktops to the internet and intranet.
The Computer Merchant San Juan, PR/Bayside, NY
Installation Specialist (Floor Lead), (Contractual) 5/05 -- 7/05
Deployment at CitiBank (Smith & Barney's) in Puerto Rico. Installation of new CPU's and configuration for all Cashiers in Queens. Supervised loading of peripheral equipment by employees. Reviewed work orders to move, change, install, and repair all hardware (CPUs and Monitors) and replace with new units as needed. Read technical manuals to ensure correct settings for equipment.
F. Brinn & Associates Bronx, NY
A+ Certification Instructor/PC Tech/Coordinator 1/99 -- 10/04
Administrated the day-to-day operations of a state certified (Proprietary School) computer training facility. Installation and repair of all computers and software. Assisted with 80 node network. Supervised a staff of nine which includes 7 instructors and 2 case managers. Responsibilities include scheduling all groups and classes. Instruction of courses and training of instructors are also required. Provided a 300 hour & 400 hour curriculum to the NYS Education Department which was approved. Assisted with 80 node network.
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