CSR,RENTALS,HOUSEKEEPING,RESTAURANTS,SALES,CASH HANDLING,SECURITY EXPEPERIENCE

Veronique Duperval
11447 NE 12th Avenue
Miami, FL 33161
Phone: (786) 853-8856
(786) 663-5174
e-Mail Address: duperval85@gmail.com

RESUME
QUALIFICATIONS

 Excellent communication skills and willingness to work as part of a team; ability to communicate effectively with customers
 Self-motivated with an outstanding work ethic
 Excellent oral and written communication skills and be able to work independently also
 PC literacy skills with a good all round knowledge of Microsoft Office Suite programs such as; Word, Excel and PowerPoint
 Fluent in English and French


EMPLOYMENT HISTORY
2009-2010
Enterprise Rental. Ft. Lauderdale, FL
Return Agent

 Oversees the check in area and directs customers and shuttle crews to ensure and maintain smooth and safe traffic flow throughout the check in area
 Assists customers to ensure and expedite the conclusion of a positive rental experience by using the hand held Rover unit, reviewing the receipt with the customer, and reviewing the vehicle for body damage, mileage, and fuel level
 Assists customers with removing belongings from the rental vehicle and ensures the customer does not leave any belongings behind
 Assists customers with inquiries and concerns in a positive and friendly manner
 Communicates with all levels of employees regarding car inventory and availability
 Follows Quality Assurance Standards as issued by the company

2007-2009
Whole Foods Market. Miami Beach, FL
Cashier and Customer Service Representative

 Make sure the customers are being taken care of and the department looks great at all times. Surprise and delight the customers with consistent, delightful service
 Assist in overseeing customer flow; ensure that customer waiting time is within established regional limits
 Process invoices and returns
 Answers department telephone calls and pages quickly and with excellent phone etiquette
 Performs other duties as assigned by the Customer Service Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor

2006-2007
Gansevoort Hotel. Miami Beach, FL
Housekeeper/Room Attendant /Turn Down Attentant

 Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash
 Responsible for cleaning of kitchen areas, room refrigerator, coffee maker, cups, glasses and silverware
 Notify supervisor when service is complete so rooms maybe sold or occupied. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. Report, turn in, and/or log all lost and found items according to established procedures

2003-2006
IRT (Interactive Response Technologies) Call Center. Miramar, FL
Customer Service Representative

 Assist customers with service and support for all incoming inquiries
 Helps customer make selections by building customer confidence; offering suggestions and opinions
 Creates Sales Opportunities with new and existing customers
 Document all customer inquiries in our CRM Program

EDUCATION

2009-Present
City College. Ft. Lauderdale, FL
Currently pursuing an Associates of Science Degree in Business Management

Thanks.