Experienced Medical Front Office (East Valley) USA

Jennifer K Johnson
1503 S Maple Circle
Mesa, AZ 85206

Skills:
• Experienced in the healthcare field for more than 7 years.
• In-depth knowledge of medical terminology, insurance and state, federal and local laws.
• Proficient in computer office package, MS Word, MS Excel and MS Outlook.
• Great ability analyzing problems and identifying solutions.
• Great speed of typing with 63 wpm.
• Very patient and solves all the queries and complaints by phone.
• Excellent communication skills both verbally and written with great ability of organizational skills.

Professional Experience:

Receptionist/Scheduler
Genesis Physical Therapy Mesa, AZ March 2010-present
• Responsible for scheduling all patients and verifying insurance.
• Input the patient’s details and records in the database.
• Obtaining referrals/authorizations from referring providers and insurances.
• Maintaining and organizing the front office and lobby area.
• Collecting co-pays and deductibles from patients.
• Offering assistance to the Office Manager with billing and collection issues with patients and insurances.
• Knowledgeable with all areas of Medicare, AHCCCS and other commercial insurances.
• Experienced with TheraOffice software
.
Front Desk Assistant
Skyline Family Medicine Mesa, AZ June 2008-October 2009
• Responsible for checking in all in-coming patients.
• Collecting co-pays and posting the days payments from patients and insurances.
• Balancing the payments at the end of every business day.
• Scheduling appointments as needed.
• Making phone calls in regards to medical information and prescriptions.
• Scheduling appointments with other doctor’s offices for urgent matters.
• Experienced with EClinical Works software.

DQ Analyst/Executive Assistant B. McLaughlin Associates, Phoenix, AZ January 2007-June 2008
• Responsible for dealing with data queries regarding certain medical trials.
• Experience with calling in payroll and paying invoices and daily bills.
• Keeping track of billable hours for all employees.
• Daily mail and scheduling of package pickups.
• Assisting the CFO with any and all other responsibilities/

Receptionist Marine Max of Arizona Tempe, AZ May 2006 – January 2007
• Answered phones and transferred them to the correct department.
• Helped the Business Manager with paperwork and documents related to purchases.
• Greeted every customer coming into the store and directed them to the appropriate area.

Clinical Care Coordinator Preferred Homecare CPAP Clinic Mesa, AZ September 2005-May 2006
• Maintaining a daily schedule for the respiratory therapist.
• Verified all insurances and maintained appropriate referrals
• Answered phones

Receptionist/Collections/ Medicare Billing, Verifications, Authorizations/ Intake-Data Entry Orthologic Corp. Tempe, AZ June 2002-September 2005


Academic Background:

Previously enrolled at Maricopa Community College June 2002-May 2006

Reference:

Mr. Brandon Minner (480) 892-8200

Mrs. Natalie Wilson (480) 924-4422
Office Manager with Skyline Family Medicine

Mrs. Annette Sirrine (480) 807-8022