Receptionist/Office assistant (USA)

Sheena Estekieia Terry

PHONE (786) 346-921


Objective:
To obtain an entry level position, where my knowledge can make a lasting contribution to your organization/company.

Education:
June 2001 Miami Jackson High School Miami , Florida
High School Diploma
n G.PA. 3.1

Work experience


2008-2010 Sharpe Associates Miami, Florida
Receptionist/Office assistant
answer telephone, screen and direct calls
receive payments form clients regarding their account.
take and relay messages
provide information to callers
greet persons entering organization
direct persons to correct destination
deal with queries from the public and customers
ensures knowledge of staff movements in and out of organization
general administrative and clerical support
prepare letters and documents
receive and sort mail and deliveries
tidy and maintain the reception area
make and scan copies
file documents


2004-2009 Vanguard Security Miami,Florida
Security Supervisor(Alpha Rover)
Security Supervisor for retirement community.
Head supervisior on duty to fellow security guards
Provide customer service to all residents
Communicated with staff via two-way radio.
Assisted RN on emergency call, prepared incident report while resident recieved medical attention.


2000 - 2004 Mactown Inc. Miami,Florida
Floor Supervisor/switchboard operator
Assist mentally challenged clients with everyday living, money management, back injury prevention, and help issues. Also a very high volume of inbound calls from mentally challenged, and distressed kids/adults

Summary of qualifications
*Office equipment used: Computer, cash register, copy/fax machine, scanner, pbx(swithboard),and two-way radio

basic computer skills,cash handling, Customer service skills and ability to multi-task.
Also a very quick learner and easy to train


References Available upon Request*